Returns and Cancellations Policy
We are happy to accept returns and cancellations within the time periods noted below:
​
Contact us by email within 14 days of delivery.
Once your return request has been accepted, the item(s) must be confirmed as delivered back to us within 30 days of your initial request to return.
​
If you wish to cancel an order that was placed before it ships, please contact us by email within 3 Days or you may be held liable for return shipping cost.
​
In the case of an exchange of items that were mistakenly ordered or are no longer wanted, the customer will be required to cover the cost of postage.
In the case of faulty or damaged items, an alternative may be offered provided that it can be determined that the damage or fault is in no way caused by customer use, wear and tear or mishandling.
Due to the handmade nature of our items, there may not always be an alternative available, in which case we may offer a refund at our discretion.
​
In all cases in which the customer contacts Sakura Studio Gallery, they must include their order number, a description of the items purchased that they would like to return/exchange/cancel and images where applicable.
Requests will be considered on a case by case basis.
​
​
The following items cannot by returned or exchanged:
Custom or personalised orders
Items bought during a sale for reduced price
Earrings (in the interest of hygiene, these cannot be resold and so we cannot accept a return)
​
​
Conditions of return:
Buyers are responsible for all return postage costs.
If the item is not returned back in its original condition, the buyer may be held responsible for any loss in value.
The buyer may be refunded in part, or in full, the value of return postage at our discretion.
The buyer must be able to provide proof of purchase.
​
​
Workshop Cancellations and Postponement
Class and workshop attendees must present their tickets on entry.
You can either print your ticket or present this digital version. Class details are available on our website and social media pages.
If you have any questions or queries, please email us at sakurastudiogallery@gmail.com
​
All tickets are non-refundable from 14 days before the class is due to take place unless cancelled or postponed by the host.
​
In the event that a workshop is postponed, tickets will automatically be transferred to the rescheduled date. Attendees will be contacted with further details once a new date has been confirmed.
If you are unable to attend the rescheduled date, you may request to transfer your booking to another workshop or request a refund.
Attendees whose workshops were postponed are also welcome to transfer their booking to any other available workshop at any time. If the selected workshop is lower in value than the original booking, the difference will be refunded.
​
Refunds are processed via the original payment method. Please note that payment processing fees are non-refundable and may be deducted from the refunded amount, as these are not returned to the studio.