Terms and Conditions

This website is owned and operated by Sakura Studio Gallery Ltd

Throughout the site, the terms “we”, “us” and “our” refer to Sakura Studio Gallery. Sakura Studio Gallery offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to the terms and conditions.

You agree that you have read and understand the description and pricing of items and services at the time of purchase.

We at Sakura Studio Gallery will do our best to ensure that pricing and descriptions are accurate, current and complete at the time of sale.
Sakura Studio Gallery cannot guarantee that the appearance and or colour of products shown on this site exactly reproduce the appearance and or colours of the physical products due to the handmade nature of the products.

Sakura Studio Gallery reserves the right to change prices at any time before (but not after) orders are accepted.

All goods shall remain the property of Sakura Studio Gallery until full and final payment has been received. The risk in goods supplied by Sakura Studio Gallery shall pass to the customer at the point of collection or delivery.

We accept all major credit and debit cards.

By reviewing and placing your order, you confirm that all information entered is correct at the time of purchase and that Sakura Studio Gallery is not liable for the loss of any goods sent to an incorrectly entered address.
You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

The customer confirms that the credit / debit card used for the purchase is their own or that they are an authorised user in the case of a business purchase. All Credit / Debit card holders are subject to validating checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment, then the order will not be accepted.

When you have made your payment you will receive an email confirmation of your order.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Workshop Ticket Policy

All workshop tickets must be booked in advance.

Attendees must present their ticket on entry (printed or digital).

Tickets include all materials, as well as any refreshments stated in the workshop listing.

All tickets are non-refundable from 14 days before the class is due to take place.

For cancellations, please contact us by email to discuss available options. Requests are considered on a case-by-case basis.

Tickets are non-transferable without prior notice.

If you are unable to attend and would like to transfer your place to someone else, you must contact us in advance with the new attendee’s details so we can update our records.

This is particularly important for ensuring we are aware of any allergies, accessibility requirements, or other considerations to ensure a safe and enjoyable experience for all attendees.

We reserve the right to refuse entry where changes to attendees have not been communicated in advance.

In the event that a workshop is cancelled or postponed by the host, attendees will be contacted as soon as possible.

If a workshop is postponed, tickets will automatically be transferred to the rescheduled date.

Once the new date has been confirmed, attendees who are unable to attend may:

transfer their booking to another workshop, or
request a refund

Attendees whose workshops have been postponed are welcome to transfer their booking to another available workshop at any time while waiting for a new date.

If the selected workshop is lower in value than the original booking, the difference will be refunded. Once confirmed, normal ticket policy applies.

Refunds will be processed via the original payment method.

Please note that payment processing fees are non-refundable and may be deducted from the refunded amount, as these are not returned to the studio.

All cancellation, transfer, and refund requests must be made via email to ensure they are handled clearly and consistently.

Sakura Studio Gallery Ltd is a registered UK business owned by Albany Tripp

Companies House Registration number: 15907080

Registered Address: Pod 6-8, Stonham Barns Park, Stonham Aspal, Stowmarket, England, IP14 6AT